Corporate Edge Themeset

Management culture in tourism

E-Learning Training Courses Developed and Introduced in the Framework of the TEMPUS Project 158739-TEMPUS-1-2009-1-DE-JPHES WeNeT

Name of Higher Education Institution:	National Transport University (Kyiv, Ukraine)

Date of introduction of the module/course		April 2011

Internet address of the module/course	http://wenet.ntu.edu/
Guest Entrance:	Registration for the site
User Name:	-
Password:	-

DESCRIPTION OF THE MODULE

TITLE OF THE MODULE	Code
Management culture in tourism

Teacher(s)	Department
Coordinating: Mykhailo Bidniak Others: Ivan Lavrik	Faculty of Economy, Management and Law

Study cycle	Level of the module	Type of the module
	On the basis of Bachelor's and Master	Training

Form of delivery	Duration	Langage(s)
Distance	72 hour	Ukrainian

Prerequisites
Prerequisites: Registration for the site	Co-requisites (if necessary): ID

Credits of the module	Total student workload	Contact hours	Individual work hours
2 credits	72 hour	2 hour	1 month

Aim of the module (course unit): competences foreseeen by the study programme
1. Forming the modern understanding of the role of communication in the system of tourism enterprises management. 2. Mastering modern methods of personnel management. 3. Learning the peculiarities of service in new conditions. 4. Mastering the methodology of forming the image of tourism organization.
Learning outcomes of module (course unit)	Teaching/learning methods	Assessment methods
1. Communication in the system of tourism activity management	E-Learning	Quantitative methods of evaluation (in points)
2. Personnel management in tourism organizations	E-Learning	Quantitative methods of evaluation (in points)
3. The motivation of managerial activity	E-Learning	Quantitative methods of evaluation (in points)
4. Service in tourism organizations	E-Learning	Quantitative methods of evaluation (in points)
5. Tourism product quality management	E-Learning	Quantitative methods of evaluation (in points)
6. Forming the image of tourism organization	E-Learning	Quantitative methods of evaluation (in points)
7. The total control		Evaluation in points

Themes	Contact work hours							Time and tasks for individual work
Themes	Lectures	Consultations	Seminars	Practiacl work	Laboratory work	Placements	Total contact work	Individual work	Tasks
1. Communication in the system of tourism activity management							4	4	Tests
2. Personnel management in tourism organizations							4	4	Tests
3. The motivation of managerial activity							24	24	Tests
4. Service in tourism organizations							24	24	Tests
5. Tourism product quality management							12	12	Tests
6. Forming the image of tourism organization							2	2	Tests
7. The total control							2	-	Total tests
Total							72	70

Assessment strategy	Weight in %	Deadlines	Assessment criteria
	100%	1 month after the registration	of 60 to 100 points

Author	Year of issue	Title	No of periodical or volume	Place of printing. Printing house or intrenet link
Compulsory literature
Абчук В.А.	1998	Азбука менеджмента.	СПб.: 272с.	Союз
Барарідціка В. Малиновська О.	2008	Менеджмент туризму.Турапирейтинг.Понятийно-термінологічні основи.Сервісне забезпечення тур продукту.	288с.	К.:Альтранс
Брєдник У.	1997	Менеджмент в організації		М.: ИНФРА
Вачугов Д.Д., Кислякова Н.А.	1998	Практикум по менеджменту:деловые игры	Учеб. пособ. 176с.	М.: Высш.шк.
Веснин В.Р.	2002	Основы менеджмента	204с.	М.:Сирин
Виханський О.	2002	Менеджмент (3-е узд.).	528с.	М.:Гардарики
Герчикова И.	2002	Менеджмент	Учебник 501с.	М.: ЮНИТИ
Жукова М.А.	2006	Менеджмент в туристическом бизнесе	192 с.	М.:КНОРУС
Кабушкин Н.И.	2006	Менеджмент туризма	214с.	БГЄУ
Кузьмин О.Э Мельник О.Г.	2003	Основи менеджмент	Підручник 415с.	К.:Академвидав.
Мескон М.,Альберт М., Хедоури Ф.	1992	Основы менеджмента	перев. с англ. .842с.	М.: Дело
Робинсон С.	2002	Менеджмент (6-е изд.)	880с.	М.: Вильямс
Школа І.М	2003	Менеджмент туристичної індустрії	662с.	Чернівці.ЧТЕІ КНТЕУ
Виноградський М.Д. Виноградська А.М. Шкапова О.М.	2004	Менеджмент організації дополнениями.	598 с.	К.: Кондор
Глухов Б.Б.	1995	Основы менеджмента	234с.	Л.:Специальная литература
Грифин Р., Яцура В.	2001	Основи менеджменту	Підручник :624с.	Львів: БаК
Мартиненко Н.М.	1995	Менеджмент фирмы	Книга для предпринимателя. 367с.	К.:МП “Леся”
Хиль Ф.І.	1995	Менеджмекнт	351с.	К.:Вища школа
Шегда А.В.	2002	Менеджмент:	Посібник	К.:Знание

E-Learning-Weiterbildungsnetzwerk im Tourismus (Belarus, Georgien und Ukraine)Украина 01010 г. Киев., ул. Суворова 1. тел. (044) - 280-99-51